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The account reported finding defective and dull nippers.A photo was received for the investigation, the photos showed the nail nipper, component nn32185, with misaligned tips, finished good production records found no nonconformances, and the bill of materials was reviewed with no issues identified.The customer's report of misalignment is confirmed; the report of dullness of the instrument is unable to be confirmed without return of the sample.The cause was documented as supplier error/mishandling by manufacturing or can't determine for the defective issue, and sample required to determine cause for the dull issue; the component manufacturing facility was notified and the division will monitor this issue for trending purposes.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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