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The customer stated that the handle was broken and the unit was missing screws from the handle to pump up.Medline tried to reach out to the customer to obtain additional information and request for a sample return regarding the product; pcn history and quality control inspection records were reviewed.No sample, photo or video of the defective product was received; therefore, the issue cannot be confirmed and the investigation results were not confirmed.A root cause was not identified, and a formal investigation will be conducted should the sample arrive, or if a detailed photo or video is provided; the division will monitor through quarterly trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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