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An outset medical, inc.Field service engineer (fse) evaluated the device on-site, inspected the power cord and confirmed the reported complaint.The fse replaced the power cord.The actual device was not returned.Based on the available information and investigation findings, the probable root cause was mechanical manipulation of the power cord, resulting in a partially seated electrical connection, increased electrical resistance and heating of the connector contacts, which led to progressive connector degradation and thermal damage.Appropriate corrective actions have been initiated.A review of production records for this serial number did not note any related manufacturing nonconformances that would contribute to this event.
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