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An outset medical, inc.Field service engineer (fse) evaluated the device on-site, inspected the power cord and identified damage to power cord during inspection.The fse replaced the power cord.The actual device was not returned; however, a photograph was provided for evaluation.Visual inspection of the photograph found evidence of thermal damage.Based on the available information and investigation findings, the probable root cause was mechanical manipulation of the power cord, resulting in a partially seated electrical connection, increased electrical resistance and heating of the connector contacts, which led to progressive connector degradation and thermal damage.Appropriate corrective actions have been initiated.A review of production records for this serial number did not note any related manufacturing nonconformances that would contribute to this event.
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