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The customer reported the staple remover "would twist the staple causing removal to be challenging" and that staple removal was initially more painful.No sample or photo received for the investigation; finished good production records were reviewed, finished good pack build was reviewed, and trending was reviewed with 0 additional reported complaints for this issue for the account and component in the past 6 months.With the information provided, medline was not able to confirm at what point the damage occurred or what may have caused it; the reported event is unconfirmed and sample required to determine cause.No injury or additional medical intervention was required, no follow-up care has been reported, and supplier quality team will monitor this issue for trending purposes.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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