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The account reported the sample had inadequate suction, was loud; the customer reported there was no serious injury, medical intervention, or follow-up care related to the reported incident.A sample was received, visually inspected with no external damage or defects observed, powered on, tested at the maximum suction control setting with pressure observed to be 600 mm hg, compared for sound level to another in-house sample with no significant/exceptional differences observed, and opened to check for internal damage and defects with none observed.We could not confirm the reported issues based on the evaluation results of the received sample, and no root cause was identified.We could not confirm the product failed to meet specifications regarding primary function/usage, and the quality team will monitor this issue for trending purposes.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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