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The customer states that there is damage to the frame, seat and back rest, and the folding/support mechanism underneath the chair is cracked and appears to be missing hardware.Medline reviewed the photo evidence provided by the customer, pcn history, and quality control inspection records; the product appeared to be in used condition, the backrest upholstery appeared ripped at the seam, the seat appeared to have dirt and scratches, and the folding/support mechanism underneath the chair appears fractured.The investigation results were confirmed.Given the evidence provided in the photo the root cause of this issue is unknown; no product changes were identified that could have contributed to the alleged product failure, no corrective/preventive action was taken, and the division will monitor through trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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