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Medline quality received a complaint regarding balloon failures; the customer reported, "we had two of these, that the balloon didn¿t work and had to be tossed." medline quality did not receive a sample nor photographs of the reported product; review of the device history record revealed 0 similar reported issues, and a retrospective review of the past 6 months preceding the reported issue revealed 1 additional complaint of balloon defects.The issue is unconfirmed, as no samples nor photographs were made available to review, and a root cause cannot be identified at this time.Medline quality will continue to monitor for the issue through weekly complaint meetings and monthly trending analysis; if a product is received or more information is made available, the complaint will be reopened and an investigation will be performed.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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