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Device evaluation:
visual inspection of the complaint device revealed that the lens was coated with viscoelastic residue and a haptic was detached.The lens was cleaned and no further issues were identified.The remaining haptic width and thickness were measured and were within specifications.The complaint issue "haptic damaged" was not identified during product evaluation.The observed "haptic detached" is similar to the reported complaint issue.However, based on the complaint investigation results the complaint issue could not be confirmed to be related to the manufacturing or design process.Manufacturing record review:
the manufacturing records for the product were reviewed.The product was manufactured and released according to specifications.A search of complaints related to this production order (po) was performed.The search revealed no other complaints were received for this po.Conclusion:
based on the complaint investigation results, no product deficiency or product malfunction could be identified.All pertinent information available to johnson & johnson surgical vision, inc., has been submitted.
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