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Customer reported false positive results and would like to know if the cups are defective or if there is something procedural that they are doing wrong.This is a vendor product and the investigation will be done by the vendor or vendor affiliates; no samples, pictures or videos were received.The complaint could not be confirmed.Without a sample received, it is difficult to determine a true root cause for the reported issue, and complaints are monitored via trending with further investigation if a sample, photo, and/or additional information becomes available.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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