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The customer reported that the bed was "new out of box" and that "the high low for the head section will not move"; after the customer swapped the high low ports, "the head section works but the foot will not." the complaint investigation noted that no sample was received and there were no samples, photos, videos, serial numbers, lot numbers, or other critical details provided, even after follow-ups with the customer.The complaint could not be confirmed, and without a sample received, it is difficult to determine a true root cause for the reported issue.Complaints are monitored via sop-00032 trend analysis procedure, and if a sample, photo and/or additional information becomes available this complaint will be reopened to be further investigated.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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