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The customer reported the lift itself is not working and tried different batteries and still not working.Based on the review of the details provided for the complaint investigation, there were no samples, photos, videos, or other critical details provided, even after follow-ups with the customer.Medline was unable to confirm the complaint issue or that the product failed to meet specifications; sample required to determine cause.If a sample, photo and/or additional information becomes available this complaint will be reopened to be further investigated.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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