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Customer reported issue of crystalization with item mnk0015 dressing,honey,therahoney,1.5 oz tube.The sample sent in for investigation was evaluated and was found to exhibit abnormal color, consistency, and pressure in the tube.The crystallization issue was not able to be confirmed with the sample sent in for investigation.The cause code was updated to reflect dc: supplier error non-asia (medline brnd), and the complaint was ok to close with no change to the reportability decision associated with this complaint.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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