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Remote service spoke to the customer biomed who reported that the device has a broken speaker, which they would like to replace.The biomed stated that attempts were made to generate various alarms using a simulator, and no sound was heard during the alarms.Based on the results of the analysis, it was determined that the product has malfunctioned and the most likely cause of the reported problem was faulty speaker.A replacement speaker assembly was shipped to the customer to resolve the issue.Based on the information available and results of additional analysis, no further action is necessary at this time.If additional information is received, the complaint file will be reopened for further investigation.Reporting institution phone # (b)(6).
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