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The customer reported that when drawing blood with ongaurd blood collection sets, the hub where the rubber and needle meet is faulty, allowing blood to continuously flow during the collection process; no injury was reported.A sample was not received for investigation; investigation included vendor internal investigation including dhr review, inspection records review, retention sample testing, and review of recent complaint trends/scar activity for the last three trend reports.No abnormalities were found and the complaint could not be confirmed.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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