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It was reported that the needles are "going through the cap." medline received one insulin safety needle w/ syringe in open condition, visually inspected the sample, and confirmed that the needle was poking out of the orange safety cap; additional information was requested from the customer, but no response was received.The visual inspection of the returned sample, but the vendor reported that internal investigation, including dhr review and inspection records review, found no abnormalities.No root cause has been discovered, and the product quality meets product specification requirements.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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