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The customer reported that they have been having issues with the staple remover; most of the time it breaks the staple without moving it and does not remove the staples.A sample was received for the investigation, and the account returned 100 unused stapler remover packs; upon initial inspection, no visual defects were noted, and four packs were opened and assessed removing staples from a skin mat with no issues noted in removing the staple or the staple breaking.Per the investigation of the samples received, the reported issue was unable to be confirmed, and the root cause was unable to be confirmed with the samples received.No medical intervention, serious injury, or follow-up care has been reported, and the division will monitor for trending purposes.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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