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The sales rep called to report on behalf of the customer stating that the unit was leaking; the patient/clinician was not harmed during this incident.Medline quality did not receive a sample nor photographs of the reported product, a post-market retrospective review of the past 24 months preceding the reported issue was performed, the vendor was notified, and a review of their records and manufacturing process found no abnormalities or defects in their production.The issue is unconfirmed, as no samples nor photographs were made available to review, and a root cause cannot be identified at this time.There has been no change to the reportability decision associated with this complaint, and if a product is received or more information is made available, the complaint will be reopened and an investigation will be performed.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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