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| Catalog Number |
MDS4001PLUS |
| Medical Device Problem Codes |
Computer Software Problem (1112); Electrical /Electronic Property Problem (1198)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
12/04/2023
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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It was reported that "1 of the 2 units is not working" and "a couple days ago, there was an error message, but they can't remember what it was.Now, it won't even start." she said, "it wouldn¿t attempt to blow any air into the cuff.It does not do anything now.".
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Additional Manufacturer Narrative
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The customer reported that 1 of the 2 units is not working, there was an error message but they can't remember what it was, and now it won't even start.Medline received 1 medline digital blood pressure monitor with two cuffs and tested the monitor with 4 new aa batteries according to the instructions for use; after pressing the start/stop button, there were no indications of functionality, the set and mem buttons did not perform as intended, and a visual internal inspection revealed no manufacturing defects.The complaint was confirmed.The issue shown via investigation was caused by a functional malfunction not allowing the unit to turn on properly after the start/stop button has been pressed, and the sample did not work as intended.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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Search Alerts/Recalls
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