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The customer reported that the needles were dull, the needle are not puncturing effectivly, and patients were uncomfortable receiving shots; the facility also stated that patients expressed and complained of pain during and after their injections.Medline received 1 case of medline allergy syringe trays in new condition, randomly selected 30 samples for visual inspection and functional test, inserted the needles into a training pad using different angle points and force, and filled and flushed the syringes to different levels using a training vial.The visual inspection revealed no manufacturing or any other defects, all 30 samples tested penetrated without indications of dulled needles, there were no indications of needles bending or detaching from their hub, and there were no indications of leaking fluids from either the plunger or the needles¿ hub.The complaint was not confirmed; the cause code was not confirmed with received sample, the samples worked as intended, and no additional actions are required at this time.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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