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The reported product problem issue was shuts off during use, and the customer reported receiving a medline thermometer that has shuts off during use.Medline received one instant read digital thermometer in used condition; the thermometer came with a working battery, was sanitized, and was tested according to the instructions for use, and the temperature readings were within range of each other.The complaint was not confirmed, and medline experienced no indications of power issues, malfunctions, inaccurate readings, or the absence of the signaling tone being heard.No root cause was identified; the sample worked as intended, and medline will continue to monitor this issue for trends.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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