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The reported problem incident was that the mattress was losing air; there was no reported death or serious injury associated with this event.The customer was contacted and requested to provide additional information, and video evidence provided by the customer was reviewed; the product appears to be in used condition and the mattress itself is visible.The reported issue cannot be confirmed based on the available evidence because the video does not clearly demonstrate the alleged defect or provide sufficient information to verify the condition being reported.The presence of the reported defect cannot be confirmed, the root cause cannot be determined, and further investigation and/or physical product evaluation would be required to verify the reported issue and determine the cause of the condition.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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