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The customer stated the "brake stopped working," and the complaint transcript states they "need the brake" and have had the lift for about 2 years.A photo was provided; based on the photo, the product appears to be in used condition, the issue cannot be identified based on the photo provided, and a physical sample was not provided.Investigation results were not confirmed, and a functional or dimensional inspection cannot be executed via a photo.The investigation conclusion / root cause stated the issue cannot be identified based on the photo provided; no product changes were identified that could have contributed to the alleged product failure, quality control inspection records passed inspection per the inspection report, and division will monitor through trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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