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A home patient contacted postmarket surveillance to report that they have a box of face masks that are defective, and the straps of the facemasks were detaching when removing them from the box.No sample is available for our investigation; complaint history and nonconformance trending for this product and this customer for the past six months were reviewed, with no additional complaints for this customer and two unconfirmed complaints for this product.The issue is not confirmed.If the sample becomes available the complaint will be reopened, and the division will monitor for trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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