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The reporting facility indicated that the needle is "dragging" and that they have had issues where the "safety part" of the needle is "popping off"; the customer also stated that patients have been complaining about the shots hurting where they typically have not.A sample was not received for investigation; investigation included review of the lot/serial number and recent complaint trends/scar activity, and the vendor's internal investigation included dhr review, inspection records review, and retained sample inspection.The complaint was not confirmed, and no root cause has been discovered.Based on the review of the details provided for the complaint investigation, medline was unable to confirm the complaint issue or that the product failed to meet specifications; if a sample, photo and/or additional information becomes available this complaint will be reopened to be further investigated.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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