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The account reported finding "no suction"; the customer stated that after the unit was turned on, "it wasn't sucking at all" and "the gage was not rising either." medline quality received one unit for investigation, visually inspected the sample and it appeared to be in fair condition; the sample powered on, and when the unit was turned to maximum, the pressure was 100 mmhg, which does not meet product specifications.The reported problem was confirmed, and when the sample was opened to check for internal damages and defects, it was observed that there is a loose piston.Based on the sample and complaint details the root cause is considered to be a vendor product issue relating to the manufacturing process; the quality team will monitor this issue for trending purposes, the complaint has been provided to the vendor for further evaluation, manufacture/vendor investigation has been received, and reportability has not changed.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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