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Mdr 3003442380-2026-0102717 / initial 2 of 2.Imdrf investigation findings code: code c1902 is not available in database to capture device problem excluded.Additional information - this mdr is being submitted to include the below:
h6: investigation results under type of investigation, investigation findings, investigation conclusions.H11: investigation summary.Complaint investigation results:
a complaint investigation was performed based on the event description and the assigned malfunction code: connection/adhesive issues- accidental - not infusion set related.Lot number was provided; however, the evaluation of the event description did not identify evidence of device malfunction or product-related failure.Based on the information available, the complaint is consistent with scenarios involving misuse, user-related factors, or no malfunction alleged, as reflected in the assigned malfunction code.In accordance with appendix of work instruction (wi) complaint handling, the need for additional investigation activities, including batch record review, product testing, or electronic quality management system (eqms) search, was evaluated and determined not to be warranted for this record.Corrective and preventive action (capa) determination ¿ conclusion:
based on the investigation, no further action is required.The record will be closed and monitored through tracking and trending per work instruction (wi) (monthly trips and alerts).Root cause of problem:
the reported failure could not be confirmed following investigation.Therefore, a definitive root cause could not be determined.Corrective action as a result of the investigation:
no corrective actions have been taken as a result of this event.We will continue to monitor for trends as more definitive data is collected through post market surveillance activities under wi eu mdr article trend reporting (trips and alerts) and standard operating procedure (sop) post market product monitoring procedures.Complaint unconfirmed:
following investigation, the reported failure could not be confirmed for this complaint.Based on the available information, this event is deemed to be a reportable malfunction.To date no additional information has been received.Should additional information become available, a follow-up report will be submitted.Fda registration number.Reporting site: 8021545.Manufacturing site: 3003442380.
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