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It was reported that when using the bd pyxis¿ es refrigerator, medications were unloaded from the system but remained physically present in the refrigerator bin.The medications were not accessible from either the station gui or the server, and no related activity was found in reports.One of the medications was last accessed on saturday; however, when staff attempted to retrieve it today, the nurse reported that the item was no longer loaded in the system despite still being physically present in the refrigerator.The medications appeared as empty/unloaded on both the server and station, requiring the items to be reloaded to restore access.The customer stated that this malfunction occurred while dispensing the medication and caused a delay to the patient care.There were no adverse events or injuries reported based on this event.
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