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The account reported finding lube leaked in pack, and the customer stated they were unable to use drapes/gowns due to ky being all over everything in the pack.The pack production record was reviewed and there were no line down situations, deviations, run-withouts, or non-conformance reports that might have had an impact on this issue; the finished good pack build, account complaint history, component complaint history, and vendor batch record/customer complaint log/retain samples were also reviewed, and no sample or photo was received for medline's investigation.Based on the complaint details, medline was not able to confirm the defect, and the vendor was unable to confirm the complaint.Without a sample it is difficult to determine a true root cause for the reported issue; the vendor stated no further action is required at this time and will continue to monitor and trend complaints.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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