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The customer reported the wire that is connected to the probe is frayed and broken, and no error code was received.A retrospective review of the complete complaint file was conducted in accordance with the complaint remediation protocol and applicable complaint handling procedures, and no new information, failure modes, or trends were identified.The record does not state that the reported problem was confirmed, and no root cause was identified.It was determined and documented that no additional investigation is required, and there has been no change to the reportability decision associated with this complaint.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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