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Customer reported an ongoing issue with leaking even after sealing the cup.At this time, sample(s) were not received for investigation; investigation included review of recent complaint trends and review of the last three sop-00032 trend reports, with no trends identified for the specified material number and its corresponding defect type.The complaint was not confirmed; without the sample or photo, it is difficult to truly identify the root cause of the issue.No further action was taken because objectionable trends were not seen, and the division has been informed and will continue to monitor trends.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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