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The customer stated that "they are having issues with the lift and believe it to be out of warranty." sample and/or photo/video was not available; technical assistance from the product support team was required to better diagnose the issue, and there were multiple attempts/requests to troubleshoot the customer complaint.The investigation results were not confirmed, and the cause was documented as sample required to determine cause.No product changes were identified that could have contributed to the alleged product failure, and the division will monitor complaints through quarterly trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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