|
The customer reported, "protective covering/packaging is prematurely tearing open" and "physicians refuse to use product as they are worried about sterility." no sample or photo received for our investigation; finished good production records, finished good pack build, and trending were reviewed, and there were no run without approvals, deviations or non-conformance reports that might have had an impact on this issue.With the information provided, medline was unable to confirm the root cause of the issue.There has been no change to the reportability decision associated with this complaint.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
|