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The customer reported that the lift fell apart when taking her daughter off her bath chair, the metal part that holds the sling detached from the rest of the unit.During the investigation, no sample or photo of the defective product was received; pcn history was reviewed and no product changes were identified that could have contributed to the alleged product failure, and quality control inspection records were reviewed.The investigation results were not confirmed because no sample or photo of the defective product had been received, therefore the issue could not be confirmed at that time.No root cause was identified, and a formal investigation will be conducted should the sample arrive, or if a detailed photo is provided; the division will monitor through quarterly trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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