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The reported product problem/issue was that the arrow doesn't move.The customer was contacted and requested to provide additional information, and a sample and/or photo was requested; however, no samples, photos, videos, or other critical details were provided, even after follow-ups with the customer.Based on the results of the investigation, medline was unable to confirm the complaint issue or that the product failed to meet specifications, and no potential root cause was identified.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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