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It was reported that they "have had two more come in damaged," the "outside box was not damaged," and "the tops of the containers are so damaged that we cannot use them"; the products "were damaged coming out of the box, were not used." investigation details stated that "this is not a quality issue" and the report "has been filed with osi (operation service issues)," which "takes care of physical shipping damage and/or concealed damage products and they will perform an investigation." a confirmation status was not documented in the investigation details provided; the cause code was updated to "dc:cause traced to transport/storage, osi: shipping damage, medline facility." overall, this was concluded to be physical shipping damage and/or concealed damage handled by osi.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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