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The customer reported that product ¿pops¿ out of tube without being squeezed and when staff or patients hold in middle of tube even more product leaks.Medline received one sample; this tube appeared to have air pockets which causes the honey to spill over when opening, and the honey did not appear abnormal.The customer reported issue "squirts from tube" was confirmed with the received sample.At this time, root cause appears to be related to filling of tubes during manufacturing; the cause code was updated to reflect cannot determine cause w/received sample, and there has been no change to the reportability decision associated with this complaint.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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