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The customer reported they were not able to open the gauze from the paper liner.The vendor/manufacturer reviewed dhr and batch record, inspection record, manufacturing, raw material and equipment calibration and preventive maintenance, employee training, and retain sample, and all met the specification as required; pouch inspection records, equipment inspection records, workshop temperature and humidity, operation instructions, process regulations, and machine parameters were also reviewed.The customer reported issue "unable to open" was confirmed with the received sample for investigation.The peel force of the v-shaped sealing was too heavy, caused the tearing issue; the products can¿t be used which the products have the tear issue.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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