| Model Number |
MX40 1.4 GHz Smart Hopping |
| Medical Device Problem Code |
No Audible Alarm (1019)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
08/24/2026
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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Analysis was performed at the philips authorized repair facility.The results of the analysis indicate that the device was tampered as it was received in unassembled.Unable to test speaker in unit but the speaker wire was broken.Based on the results of the analysis, it was determined that the product has malfunctioned and the most likely cause of the reported problem was a defective speaker.The issue was resolved by replacing the speaker and the product was returned to the customer.
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Event or Problem Description
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During evaluation at bench repair, it was identified that the device had no audio.The device was not in clinical use.There was no report of patient or user harm.
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Search Alerts/Recalls
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