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The customer is stating that "the cord does not charge the lift," and the complaint noted the product was "brand new in box" and was being used while "setting up in room." no sample/photo.Product change history was reviewed with no product changes identified.Quality control inspection records were reviewed with no records found in the inspection report.Investigation results were "not confirmed"; no sample or photo, therefore the issue cannot be confirmed.The cause was documented as "sample required to determine cause." the division will monitor through quarterly trending.This report will be reopened, reevaluated, and a formal investigation will be conducted should the sample/photo/additional information arrive.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.This mdr is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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