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The customer reported that the lift was used for a patient, no fall or injury was reported, and the issue of the lift functioning properly was not resolved; the technician stated that the lift needs a new hydraulic cylinder or motor.Medline received 1 each of a lift "actuator & battery only" in used condition and, when bench tested with known working components, the actuator and battery did work ok as designed; the actuator fully extended and retracted with no issues from the normal sounding motor, and the battery registered at 25.72 volts and worked ok as designed in the control box.The investigation results were not confirmed, and the quality complaint has not been confirmed.A root cause could not be determined based on the available information, and the division will monitor through quarterly trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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