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The account reported finding defective dressing; the customer reported that the dressing adheres to other side of packaging and does not pull away for use.A sample was received for investigation; medline received 8 ea dressings without the rest of the kits, tested the dressings, reviewed finished good production records, reviewed finished good pack build, and reviewed trending.Per the investigation and the sample received, medline was able to confirm the reported issue: the dressing itself was there but it was stuck to the liner backing as it did not stick to the paper frame, so they were unable to be used.Medline confirmed the vendor and the cause of this issue; the issue derives from the raw materials process when the force between frame liner and the film is too weak, and medline is working with the component manufacturing facility for further evaluation and corrective actions.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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