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The complaint states that the bed foot actuator quit working, it makes a noise but nothing happens, and they swapped the remote and the same thing happens.Medline received 1 each of a bed "actuator only" in used condition; when bench tested with known working components, the actuator did work ok as designed, the mast fully extended and retracted with no issues and normal sounds, and there was no damage to the motor case, extension shaft, power cord, or plug end.The investigation results were not confirmed, and at this time the quality complaint has not been confirmed.The division will monitor through quarterly trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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