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The reporter described that the machine was plugged in overnight to charge and the machine will turn on, but the battery will deplete very quickly; the product was being used for "lifting patient, no damage." sample and/or photo was not available, pcn history was reviewed with no product changes identified that could have contributed to the alleged product failure, and quality control inspection records were reviewed with no records found based on the serial number provided.Investigation results were not confirmed, and the complaint issue or that the product failed to meet specifications could not be confirmed.The cause code was updated to "unconfirmed defect - sample required to determine cause," and if a sample, photo and/or additional information becomes available this complaint will be reopened to be further investigated.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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