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The patient stated the bp monitor does not work, and jess stated an rn went to the patient's home and stated the bp monitor does not reap bp correctly.The complaint investigation reviewed the details provided, but there were no samples or pictures received and no samples, photos, videos, lot numbers, or other critical details provided, even after follow-ups with the customer.Based on the review of the details provided for the complaint investigation, medline was unable to confirm the complaint issue or that the product failed to meet specifications; without a sample received it is difficult to determine a true root cause for the reported issue.The division performs quarterly trending on all complaints received, and if a sample, photo, and/or additional information becomes available, this complaint will be reopened to be further investigated.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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