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The customer reported a broken caster brake lever; the item was not received with any shipping damage, no maintenance had been done since the customer had only had it ~ 8 weeks, and the patient was using the lift when the brake lever broke.No report of injury.Photos were provided, but after trying to view the photos it was discovered that the attachments cannot be viewed; a physical sample was not provided and a functional or dimensional inspection cannot be executed via a photo.The investigation results were not confirmed, and without the information, medline was unable to confirm the complaint or identify a potential root cause for the reported issue.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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