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The customer reported leaking when in use and clarified that the device is leaking from the lower port; no injury was reported.A photo was received for the investigation, but the photos were of the outer case and the individual packaging, and no photos or samples of the device were provided for evaluation; the manufacturer was notified and no investigation was received after two follow ups.Based on the complaint details and the investigation, the complaint is not confirmed without receipt of physical samples or detailed photographic evidence depicting the reported issue.No root cause was identified, and the division will monitor this issue for trending purposes.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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