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The account reported that some circuit masks had come bent.A sample was received for investigation; the sample consisted of seven masks, each of the masks has some degree of warping on the shell/frame, and some masks have a warped connection port.Finished good production records and finished good pack build were reviewed, and there were no issues identified that would contribute to the reported issue; the reported problem was confirmed based on the sample evaluation.Based on the complaint details, the root cause is considered to be a vendor product issue relating to the component manufacturing/storage process, and the complaint was provided to the component manufacturing facility for further evaluation while the quality team will monitor this issue for trending purposes.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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