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The customer reported issues with the tests showing no control line, and tests from both boxes are having the same reaction, no control line.Investigation included review of recent complaint trends, and the vendor performed testing with 3 test devices and the positive control from the returned kit box; once migration started, distinct test lines formed within 3 minutes on all tested devices and lasted up to 15 minutes.No discrepant result was detected, the claim made by the customer was not repeated, and the complaint could not be confirmed.Through internal investigation, including dhr review and inspection records review, no abnormalities were found, and no root cause was identified.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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