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The customer reported receiving medline medgel resting tab electrodes that were not sticking during use.Medline received returned electrodes in new condition, randomly selected 25 samples and performed visual and functional inspection; the visual inspection revealed no abnormalities in regard to the texture, odor, and appearance, and functional testing showed adequate adhesion strength and stickiness ability after an hour wearing them.The complaint was not confirmed.From the available device history records, machine logbooks, and quality control reports, no substantial issues were found during manufacturing stages, there were no changes made in the raw materials/raw material suppliers and/or production process flow, and the root cause of reported problem remains inconclusive; based on the review, medline was unable to confirm the complaint issue or that the product failed to meet specifications.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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